Task Completion Rate
34% 90% in final version
What it measures Percentage of users who successfully complete a task.
The UX question it answers Can users successfully complete what they came to do?
Key findings
- The floor page was overloaded with tabs, making it hard to distinguish relevant data. Many users missed key interactions.
- Users struggled to locate relevant analytics data; switching between the floor page and analytics view created friction.
- After simplifying navigation and unifying the analytics view, users completed tasks more confidently and with fewer errors.